Patient Engagement Escalation Options

  The Precision Automated Patient Interface (PAPI) 

An effective, low-cost tool that leverages a protocol driven technology to automate the delivery of standardized surveys and assessments to patients. There are three Tiers of service, depending on client need and budgetary requirements. All of them allow the patient to complete surveys and assessments in the comfort of their own home and to generate an automated risk stratification score.  In addition, they all provide understanding of relevant quality and compliance metrics as well as critical information on patient status based on standardized tools used. 

Though customization is possible, the model is designed to automate escalation based on results and generally follows this pattern:

· Low / no risk – re-engaged within in 1 to 3 months based on client preference and responsible party is notified of results weekly via batch report.

· Medium risk – client identified responsible party is notified of risk stratification score immediately in order to perform direct, internal triage or to send follow up surveys prior to internal triage. 

· High Risk – client is directed to the client’s portal to schedule an appointment, as well as concurrent notification to responsible party of high-risk results.

Please click below for the ACO Service Model and the Provider Service Model descriptions.